Our goal is to provide exceptional quality treatment and services to all our clients in a timely manner. When an appointment is scheduled, a block of our provider’s time has been reserved and set aside for you. As you know, our providers are the best in the business and in high demand, so we want to make sure all of our valued clients have the opportunity to get in to see them. We understand your time is valuable and so are your commitments. No-shows, late arrivals, and cancellations inconvenience not only our providers but our other clients as well. As such, we ask that you make a commitment to us to keep your appointments in a timely manner as they are scheduled.

Please be aware of our new policy regarding cancellations and missed appointments.

APPOINTMENT BOOKING

We require a credit card to be saved on file to book your appointment. 

CANCELLATIONS

Your appointments and well-being are very important to us. We understand that sometimes, unexpected circumstances can occur, requiring schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24-hour notice. Any cancellation or reschedule made less than 24 hours will result in a cancellation fee of $100. With challenging times and the health and safety of our clients the #1 Priority we will of course work with you if you need to cancel for any urgent or health matters.

Please speak with a staff member, as a voicemail or text can not guarantee that we will receive notice in time to notify another client on our waitlist of availability.

MISSED/NO-SHOW APPOINTMENT

For missed/no-show appointments and we did not hear from you at least 24 hours (48hours for Monday appointments) in advance, your appointment will be recorded as missed and the full fee will be charged to the credit card on file.

LATE ARRIVALS

Appointments are scheduled based on the amount of time needed to perform your specific service. In some cases, your tardiness may prevent us from completing the treatment or service without haste. Because we want to deliver the absolute best care, certain procedures may need to be rescheduled depending on your arrival time. Once a client is 15 minutes or more, late for their appointment they will be recorded as a no-show as there will not be enough time to safely complete their treatment or procedure.

All skincare products and items in the boutique sales are final. We are unable to take returns at this time.

Why do we not accept returns?

We do not want to sell products that have left the salon, have been opened, used, or otherwise tampered with. We take pride in selling products of high quality and cannot guarantee the quality of a product that has left our salon. Please

take time and care when selecting your purchases. If you would like to try a product before purchasing you can request a sample, and we are happy to oblige if one is available. Repeat samples are not offered.

We are an intentionally inclusive company and welcome all into our spa. We do reserve the right to refuse service to anyone who is disrespectful to our staff or clients, makes a member of our staff uncomfortable in any way, or anyone who refuses to wear a mask in our space.